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| On-Site and Remote Support Services for your organization |
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|  | Banking | | Technology | | Manufacturing | | Medical | | Non-Profit | | | Legal | | Professional | | Brokerage | | Retail | | Home-Office |
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| | Superior cost efficiency: | |  | We maintain a detailed support history of your network systems. | | | | | | | We use Remote Support for many support requests. | | | | | | | We maintain network configuration records, avoiding configuration discovery for each support case. | | | | | | | We use disk imaging for instant workstation recovery. |
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| On-Site support |
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| A senior network engineer is available to respond to your needs at your office location. Simply call us to schedule the visit. 612-605-8254 |
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| Virtual Admin Remote Support |
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| Virtual Admin Remote Support places a senior network engineer only a 'click-away' from addressing your support call over a secure connection from our office. Over 80% of support requests for Servers, Routers and Firewalls are resolved remotely. Because of the simplified logistics and scheduling the overall cost of support is greatly reduced. |
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| We must configure your network to support secure remote administration to enable Virtual Admin remote support. |
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The advantages when a remote connection can be used for support services:
 No Portal to Portal charges
The efficiency allows for a lower minimum support charge
Timely resolution
Simplified logistics for off-hours support
Risk of costly downtime is reduced when barriers to monitoring are reduced |
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 See our
Privacy & Security Policy to learn how we secure Virtual Admin Remote  Support for your organization. |
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| |  | | Senior Network Engineer |
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| Hourly Rates 7:00 a.m. to 5:00 p.m. Monday through Friday |
| | On-Site | Virtual Admin Support
(Remote Connection) |
$85 / hour with 1 hour minimum
+ $45 On-Site Support Call |
$85 / hour with 1/2 hour minimum |
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| Hourly Rates for off-hours emergency service | | Emergency service for work that cannot be scheduled during normal hours is generally available. |
| | On-Site | Virtual Admin Support
(Remote Connection) |
$105 / hour with 1 hour minimum
+ $50 On-Site Support Call |
$105 / hour with 1/2 hour minimum |
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